Payment, Shipping & Refund Policies
Accepted Methods of Payment:
Credit Card (Visa, Master Card, American Express, Discover) and Paypal
Credit Card Charges:
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
- The Simple Home ships orders within 3 business days from the time we receive your order and payment, depending on product availability. Business days are Monday through Friday 8AM to 5PM CST.
- We do not ship on Saturday, Sunday, or National Holidays.
- Standard Ground shipments generally arrive within 1-5 business days after your order is shipped, depending on your location to the shipping warehouse.
- Orders cannot be cancelled if they have already been shipped. Refused items will be handled in the same manner as a standard return under our current return policy.
Most packages will be shipped with UPS which requires a valid street address; however, some smaller packages may be shipped with the U.S. Postal Service.
All orders will have shipping costs calculated based on weight and dimension. UPS is our standard courier service; however, we may sometimes elect to use the U.S. Postal Service and other major US carriers for certain shipments. In all cases, your chosen shipping time frame will be matched and you will never be charged more than the rate which was quoted.
At this time we only provide Ground Shipping. If you require expedited shipping please contact us using our Contact Us form to discuss options. Please note expedited orders are not eligible for free shipping.
All orders are assigned tracking numbers after they have been shipped. Your tracking number will be sent to your email address on file. You can quickly track your order by clicking on the link in your e-mail. You can also track your packages by going to your account link on our web site or using our Contact Us form. Please refer to the shipping times listed above to determine the appropriate time of delivery.
Cancellation of Orders:
Orders cannot be cancelled if they have already been allocated at the warehouse or shipped. Our standard return policy applies to all refused items. Items that are refused by the recipient will incur a 15% standard restocking fee not to exceed the original and return shipping charges incurred on the shipment. Shipping charges, if applied, are non-refundable for refused shipments.
U.S Territories & International Orders:
Shipments to Alaska, Hawaii, Puerto Rico:
Orders can be placed online 24 hours a day using our secure online ordering system. Please note that shipments to Alaska, Hawaii, and Puerto Rico are not eligible for free shipping. Shipping rates will be displayed in your shopping cart once a valid zip code has been entered into the system. Shipping Rates are available through the “view cart” page once items have been added to your shopping cart and you have entered in your zip code at the bottom of the page.
Shipments to International Destinations:
At the present time, we are not shipping any orders outside of the United States and its territories. Any duties and taxes imposed at the destination where the products are being delivered will be the customers’ responsibility. All prices listed on our website are in U.S. Dollars. Checks and money orders are not accepted at this time.
Customers will be notified of items on back order as soon as possible. Back ordered items will be shipped UPS Ground separately when available, at no extra cost. We will send you an e-mail notification with your tracking number once the back ordered item ships. Items on back order can be cancelled at any time prior to shipment by contacting our customer service department using our Contact Us form.
The Simple Home reserves the right to modify our shipping policy in the future. Any modifications will be posted on our web site for review.
All items must be returned within 30 days of purchase. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
To complete your return, please contact us using our Contact Us form and we will issue you a return form and instructions for shipping back. Returns will not be accepted without a return form. Please do not send your purchase back to the manufacturer.
Drop ship and custom items cannot be returned.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds:
If you have not received a refund yet, please check your bank account or contact your bank or credit card company as it may take some time before your refund is officially posted. After taking these steps without receiving your refund, please contact us using our Contact Us form.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If a one-of-a-kind item is broken during shipping or defective, please contact us using our Contact Us form and we will work with you to provide a refund or exchange for an item of equal value.
We only replace items if they are defective or damaged. If your item(s) received are defective or damaged, please contact us using our Contact Us form to coordinate replacement.
Shipping for Returns:
To return your product, contact us using our Contact Us form. We will send you a return form and instructions for shipping back. Returns will not be accepted without a return form.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.